CLIENT AREA

Terms of Service

USE OF PRODUCT AND SERVICES

1,1 - You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom.


In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process.

You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account.


You agree to immediately notify QryptWeb of any unauthorized use of your account or any other breach of security.

QryptWeb will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

1,2 - QryptWeb may suspend your access to services for any valid reason. Upon suspension, your right to use the service will stop immediately. Upon Suspension, the service is brought offline and disabled from being powered on or accessed.


No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.


If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your Service remaining right before we cancel your service.

CONDITIONS OF USE

2,1 - You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension.

ACCOUNT REGISTRATION

CONTACT INFORMATION

3,1,1 - Clients must provide their legitimate name and surname and residential address when registering an account.


3,1,2 - Registration and Order Placement must take place from the client's residential ISP.


3,1,3 - Account details must match information provided by payment method.


3,1,4 - P.O. Boxes and non-residential or mail forwarding addresses are not accepted.


3,1,5 - All modifications to an accounts details require a ticket to our billing department.

RESTRICTIONS

3,2,1 - Clients may not open multiple personal accounts under any circumstances without prior permission from QryptWeb.


3,2,2 - Clients may not give other persons access to their accounts.


3,2,3 - Clients may not change the name on their account to another individual.

BILLING

INVOICING

4,1,1 - Services will be invoiced 10 days before their due date for recurring services.

4,1,2 - Unpaid services will be suspended 5 days past the due date on the service.


4,1,3 - Unpaid services will be terminated 5 days after suspension the service and all data wiped, we won't be liable for loss of data.

ACCOUNT CREDIT

4,2,1 - Account credit does not expire, and cannot be transferred from one client to another.

4,2,2 - Existing account credit will automatically be applied towards further generated invoices until exhausted.

4,2,3 - Account credit may not be withdrawn or `cashed out` in the form of a refund or other payment.

PAYMENTS & GATEWAYS

Paypal

5,1,1 - PayPal transactions are eligible for refund within 24 hours of the initial order payment. Any associated fees shall be deducted.

Credit / Debit Cards

5,2,1 - Credit / Debit Card transactions are eligible for refund within 24 hours of the initial transaction. Any associated fees shall be deducted.

CHARGEBACKS / DISPUTES

5,3,1 - Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders.

At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.

SERVICE PROCESSING

SERVICE PROVISIONING

6,1,1 - Orders placed during Business Hours are provisioned within 30-120 minutes provided that the client's Contact Information and Payment are in accordance with the Terms of Service.

6,1,2 - Orders placed outside Business Hours are provisioned within 24 hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.

6,1,3 - If a client's Contact Information or Payment are not in accordance with the Terms of Service, the order will be placed on Hold, and a Support Ticket opened to the client with details on how to correct the situation.

6,1,4 - Orders that remain on Hold status for more than 48 hours with no response from the client are cancelled.

6,1,5 - Orders that remain unpaid for more than 72 hours are automatically removed from the system.

SERVICE MODIFICATION

6,2,1 - Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.

SERVICE TRANSFER

6,2,1 - An existing service may be transferred to another client provided the following conditions are met:

  • The service to be transferred must not have any unpaid or overdue invoices.
  • The service to be transferred must not have any TOS/AUP Violations on record.
  • The account initiating the transfer must be Active with at least three months of continuous service history.
  • The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations
  • The account receiving the transfer must confirm acceptance of the transfer.
  • The account receiving the transfer must not have any TOS/AUP Violations on record.
  • The account receiving the transfer must have at least one active service with us.

6,2,2 - At the Billing Department's discretion, excessive transfer requests may result in an additional Labor Fee per request.

SERVICE CANCELLATION

6.3,1 - Immediate type cancellations are processed automatically.

6.3,2 - End of Cycle type cancellations are processed automatically.

6.3,4 - Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

SERVICE SUSPENSION

6,4,1 - When suspended, a service is brought offline and disabled from being powered on or accessed.

No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

SERVICE TERMINATION

6,5,1 - Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

MONEY-BACK GUARANTEE

7,1 - All annually paid services come with a 15 days money-back guarantee. All monthly paid services come with a 24 hours money-back guarantee.

If you are unsatisfied with the performance, please create a ticket. We will make sure to correct the issue and improve your experience.

7,2 - This facility is provided so clients can be assured. This is NOT a no-questions asked refund guarantee, expect questions so we can solve genuine issues & prevent abuse of this facility.

7,3 - If we are unable to accommodate the request, clients is eligible for a refund.

7,4 - Money-back guarantee does NOT apply to our VPS Services and Promotional plans unless specified.

7,5 - Incase of refunds, payment gateway charges might be deducted if they are non-refundable.

7,6 - QryptWeb reserves the authority to deny refunds incase of suspected abuse. In disputes, QryptWeb has the final authority.

ADDITIONAL INFORMATION

BUSINESS HOURS

8,1 - Support is provided 24 hours during Weekdays (Monday through Friday). Support Tickets submitted during Weekend (Saturday/Sunday) hours will typically be addressed within two hours.

8,2 - Billing Department hours are 8:00 AM - 5:00 PM GMT -7, Monday through Friday and 9:00 AM - 3:00 PM on Saturday's. Prompt replies are not guaranteed after hours and weekends.